H&R Block correcting customers confusion about stimulus refunds

RAPID CITY, S.D. — Some clients of tax service H&R Block say they’ve had problems tracking their stimulus checks from the government.

Their tracking number is saying their payment is going to H&R Block instead of them, which can be confusing.

The company provides a refund transfer for people who can not afford to pay their fees up front; they instead have those filing fees taken from their tax refund.

For that to happen, they have to open a temporary bank account in their name so the IRS can direct deposit the refund.

As a result, customers are seeing the account information for the bank that H&R Block uses.

Leah Venable, Supervisor for H&R Block, said, “If they want to verify that’s correct, they just need to grab their tax return and double check the bank routing and account information. Anytime the IRS sends money to a closed bank account, which technically all of these accounts are closed, the money has to be rejected back to the IRS, and then they are gonna send out a paper check. Well instead of doing that, the IRS worked very diligently with these banks to give them permission to forward that money on to peoples accounts and to ensure they are getting their money.”

Customers are already receiving their stimulus money through direct deposit and H&R Block asks that if you have any further questions to call your local branch.